Frequently Asked Questions

This game is part of a research project and so has not undergone industrial testing. There are therefore some issues that will be resolved in the next version due out in September 2015. In the meantime, if you are experiencing a problem, check the FAQs below to see it we can answer it for you easily.

1. How do I see the clues I've collected?

Clicking on the inventory bag in the bottom right corner of the screen shows you those clues you have collected. It is worth reading the documentation as this will help you answer some of the quiz questions and when you read a clue you gain 6 points.

2. I'm struggling to move around

It takes a bit of getting used to if you haven't used games before. The best approach is to steer using the mouse and then use the W key to go forward while you steer and the S key to reverse. A bit like driving a car.

3. The game lags a bit on some levels.

This may be due to the computer you are using not having as high a spec as we would like. You could try logging out and using another browser (we recommend Firefox rather than IE). Clearing the history can also help. However, if the graphics card is not of a high enough quality, or you have been using the game for a long time, the card can get hot and in this case it is best to let it cool down and then log in again.

4. I closed down after a level but it didn't save my points.

Points are only stored once you finish a quiz. So, if you have to log out, it is best to do so once you've finished a quiz.

5. I am stuck in Level 4 in Anna's office.

You may have missed the message which says 'I need to find marketing companies to help me' which requires Anna to go to her desk and do a number of tasks including two phone calls. Then to head to the conference room.

6. How do I get out of a level?

There are different ways out of the levels, pay particular attention to messages on the screen to guide you to the next task to get out.

7. I can't get the game to work on my IPAD

Sadly this version will not work on an IPAD or MOBILE devices. We are working on a new version that will be compatible with these devices.

7. I pushed the back button and my points are not showing

In the current version pushing the back button will result in losing the session so please don't do this. The new version will contain a fix for this problem. You will need to close down and log in again in the current version.

7. I cannot log in

Check you are using the original username and password you specified. If this doesn't work, reregister with a new username.

7. I am having problems with some game functions

We have noticed some issues with different browsers and suggest players use either Firefox or Chrome. IE has produced some issues we are in the process of resolving.

7. I feel sick when I play the game

We have noticed a very small minority of players experience a form of motion sickness when they play the game. Although some keen players have persevered and some have overcome it, we certainly don't want anyone to feel sick and so would advise you not to play the game if you suffer any discomfort.

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